Returns

 

Step 1

Complete form online or the form provided in the package.

Step 2

Pack the box.

Step 3

Drop it off.

Step 4

Maintain copies of your return form and the return tracking number.

 

We want you to be satisfied with your Twin Hill purchases. If that is not the case, we'll gladly accept merchandise for return, provided it:

  • Is in new condition
  • Hasn't been washed, dry cleaned, worn, altered or soiled in any way
  • Is accompanied by a completed return form
  • Returned within 90 days

 

Returns from and outside the United States must be received by our warehouse within 90 days of the shipping confirmation date. Once received by our warehouse and after processing, you will receive the credit to your original form of payment.

Apparel must be unworn in new condition with original tags attached, hasn’t been washed, dry cleaned, worn, altered or soiled in any way. We reserve the right to deny a refund if the returned merchandise does not meet our requirements.  Final sale items are not eligible for a return, and or credit

Instructions for making a return vary depending on your country of residency. Please choose the country option below by payment type.

 


Orders Shipped in the US - Return

Twin Hill orders shipped in the US, create your return form online by logging into your account, my account section and select the order associated with the items to begin your return process. Do not forget to print the form and include with your packaging.

 

Orders Shipped to Canada not purchased by credit card

Twin Hill orders shipped in the US, create your return form online by logging into your account and selecting the order associated with the items to begin creating a return form. Other options available; locating.

 

International orders purchased by credit card

International Twin Hill orders made with Borderfree have a different return process and do not qualify for free returns. For a refund that includes duties, taxes and tariffs, please contact Twin Hill customer service and ask them to send you a Return Merchandise Authorization form on behalf of Borderfree. Then mail the completed form with your item(s) to Borderfree.


Begin your return online today with the below steps:

Your return process begins with you creating a request online, printing your return form, and mailing the items back to us. 

Step 1: Login your online ordering site

Step 2: Navigate to your order history within the “My Account” screen and Click on “View My Order History/Status”

My Account

 

 

 

Step 3: Locate and confirm your order.  You can view the Order Number and Order Date.

 

Step 4: Click “View Invoices” and Click “Invoice ID”. Some orders may contain multiple invoices due to multiple item shipments.

 

Step 5: Click the button “Start Return”.

 

 

Step 6: Walk through the return steps by selecting the items you wish to return and choose a return reason and click “Continue Return”.

 

 

Step 7: Submit your return and print your online return form. The return form must be included in your package.

 

Step 8: Mail your items back to Twin Hill. Please be sure to maintain copies of your return form and the return tracking number. Contact customer service or begin an online chat today for assistance.

Exchange

At this time, we are unable to process exchanges. If you need a different size or item, you may place a new order via the online store. If the return is a result of a product defect or quality issue, we will refund the shipping charges on your replacement order.